Choosing A Water Damage Company: 4 Valuable Criteria

water damage cleanup milford, water damage milford, water damage repair milfordNot only does water destroy floors, walls, and ceilings, but extensive water damage can also bring other problems: mold growth, structure damage, and electrical damage. When you are dealing with water damage cleanup in Milford, you want to make sure you are hiring the best of the best. How do you find the professionals who know how to make accurate assessments, have good business practices, and the equipment to restore you home?  We at ICON Property Rescue would like to offer a few ways for you to determine if the professionals that you hire are experts at water damage cleanup plus are the right people for your job.

When you experience a water damage loss you want the most qualified firm to move as quickly as possible with the least disruption to your life. Here are four things you should look for in a water damage company to handle any water disater need that you may have.


Finding a company with a long-standing reputation can make all the difference when it comes to water damage cleanup and restoration. Good companies that perform quality work will be asked to come back time and again. Research the company, read their reviews and testimonials. Then establish whether they are experienced in solving your particular problem; a super carpet cleaner may not be the best at fire damaged walls or hidden mold.

Proper Equipment

A professional water damage restoration firm will have special air movers that direct large volumes of air along the floors, walls and carpets to speed up the drying time. They will also have commercial dehumidifiers that may be needed when conditions in the home are humid and drying the air becomes important.

The firm also should have the required monitoring instruments that can detect the presence of moisture even behind walls and under floors: infrared cameras, hygrometers, non-invasive moisture meters. Only after adequate testing with these sensitive instruments can you be sure that your home is thoroughly dried out and safe.

Customer Service

Top on this list is responsiveness: your initial telephone call, how quickly they arrive, did they bring the correct equipment and manpower?  Does the company seem to listen to your needs? You are about to have this team in your home at a stressful time in your life– you need to be able to trust them.

A great water damage cleanup and restoration company wants you to be comfortable with while they are taking care of you and your home. Professionals will understand each client needs a different level of education and information; you want to be informed but not lectured or dismissed. They should address all your needs, explain their processes, and be upfront about costs. 

Certifications And Insurance

One excellent certification comes from a non-profit certifying body in the cleaning industry called The Institute of Inspection, Cleaning and Restoration Certification or IICRC for short. Someone in the company you select should be certified as a Water Damage Restoration Technician. 

Professional water damage cleanup and restoration companies invest time and money in licenses and certifications to prove their training meets industry regulations and standards. These certifications ensure technicians are up to date on the most current processes in water extraction, mold remediation, and safety.  

Professionals also carry insurance for their equipment and their employees. Ask to see the policies.

Cincinnati’s Water Damage Restoration Experts

Call ICON Property Rescue when you discover water damage. We provide emergency services for water, fire, and mold removal services throughout Kentucky and Ohio.